Shipping Information
- We primarily ship using DHL unless otherwise specified.
- We cover the cost of standard shipping within Germany and Poland.
- For international orders outside Germany and Poland, shipping costs will be calculated at checkout.
- Orders are processed within 1-2 weeks. Custom or personalized items may require additional processing time.
- Once your order has shipped, you will receive a confirmation email with tracking details.
- We ship all orders from Berlin, Germany.
- We are not responsible for any customs fees, import duties, or taxes incurred for international shipments.
Returns & Exchanges
- Due to the handmade and custom nature of our bonnets and hats, all sales are final.
- We do not accept returns or exchanges unless the item arrives damaged or defective.
- If your item arrives damaged, please contact us within 7 days of delivery with photos of the damage, and we will work with you to resolve the issue.
- If an exchange is approved, the customer is responsible for return shipping costs unless the item is deemed defective.
Lost or Delayed Shipments
- If your package is lost or significantly delayed, please contact us so we can assist in filing a claim with DHL.
- We are not responsible for lost packages due to incorrect shipping addresses provided at checkout.
If you have any questions about our shipping or return policies, please contact us.